BOX OFFICE & TICKETS
You can purchase tickets for shows at The Orpheeum Theater, The Sylvee, Majestic Theatre, and High Noon Saloon in person at The Sylvee box office during the below hours. A $2 per ticket fee may still apply for tickets purchased in person at The Sylvee box office. If tickets remain, they can also be purchased (credit card only) at The Orpheum box office on show nights starting 2 hours prior to showtime.
THE SYLVEE BOX OFFICE HOURS
Wednesday, Friday, and Saturdays: 10AM – 3PM
+ Event days 2 hours prior to showtime – headlining act goes on stage
COLISEUM BOX OFFICE HOURS
Fridays: 10AM – 3PM
+ Event days 2 hours prior to showtime – headlining act goes on stage
You can purchase gift cards in person at The Sylvee box office during their business hours or online at our merch store.
Gift cards are redeemable in person at The Sylvee or Orpheum box office for concert tickets to shows at all of our venues in town – The Sylvee, Majestic Theatre, High Noon Saloon, and Orpheum Theater. Check your gift card balance HERE.
We are moving towards strictly digital tickets along with a lot of the music industry.
Each digital ticket will have a scannable barcode that can also be added to your smartphone’s wallet in advance so you don’t have to worry about poor cell service. NOTE: Your barcode includes technology to protect it, so you won’t be able to use screenshots or print outs. A short video tutorial can be found here.
Presales that happen before the general onsale are available online only.
Accessible seating is available online through Ticketmaster by clicking the ADA filter on the ticket page or in-person at The Sylvee box office. If you need assistance you can call our box office at 608-709-8157 or email firstname.lastname@example.org.
When looking at the seating map on Ticketmaster, blue dots with the ADA symbol indicate Wheelchair Accessible or Semi-Ambulatory seats. Seats designated as Wheelchair Accessible can be removed to fit someone confined to a wheelchair. The seats labeled Semi-Ambulatory have a folding chair or an armrest that can be raised for additional access.
All guests picking up tickets at Will Call must show a photo ID, credit card used to purchase the tickets, and ticket confirmation number. Will Call tickets can only be picked up the night of the event.
We are only allowed to distribute tickets to the ticket purchaser or winner directly. The box office cannot transfer the names on tickets purchased through third party sites, tickets won through giveaways, or any names on a guest list. To transfer a name on any of these orders please log into your Ticketmaster app or contact the point of purchase directly.
Generally, artists have a team that handles their VIP program and will send out the timeline of events 72 hours in advance of the show. If you feel you didn’t receive this email please check your purchase confirmation email for a customer service contact to get more info or email email@example.com.
Platinum Tickets are tickets that are dynamically priced based on demand. Platinum Tickets are not part of VIP packages – they are tickets only.
Artist guest lists are usually at the box office about a half hour before doors open on the day of the show. To redeem your tickets, please present your valid Photo ID. To avoid any confusion, we recommend double checking with your contact the day before the show to eliminate any miscommunication the night of.
All ticket sales are final. Tickets will only be refunded if an event is canceled. Show times and support acts are subject to change without notice. In the event that a show is canceled, refunds are available at the point of purchase. For online purchases, refunds will be issued automatically to the card on which the tickets were purchased.
Our policy is children age 2 and under in arms do not need a ticket. Occasionally specific shows might have their individual policies which would supersede our venue policy. These instances would be indicated on the ticket link. We also strongly recommend a form of protective ear covers to protect your kiddo’s sensitive ears.
For specific ticking needs (ie transfers, lost receipts, to purchase ADA tickets, etc) please contact our box office during their business hours at 608-709-8157 or email firstname.lastname@example.org.
PLANNING YOUR VISIT
Bags (max size 12″ x 6″ x 12″) are allowed and will be searched upon entry. Exceptions will be made for necessary medical equipment and bags for nursing mothers. We encourage you to pack light with only the necessities to make the entry process as smooth as possible.
We are a cashless facility meaning that we are unable to accept cash as a form of payment.
- Our Box Office will only accept credit and debit.
- Our Bars will only accept credit, debit, Apple Pay, and Google Pay.
Please note that artist merchandise sales are separate and may still accept cash.
A single sealed water bottle up to 20oz or an empty water bottle is allowed.
- No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
- No replica weapons.
- No drugs, drug paraphernalia or illegal substances of any kind.
- No outside food or unsealed liquids or gels. A single, sealed water bottle up to 20oz or empty bottle is allowed.
- No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
- No professional audio, video, or audio recording equipment – (including detachable lenses, tripods, zooms or commercial use rigs)
- No jewelry or clothing that could inflict harm.
- No backpacks or large bags over 12″ x 6″ x 12″This list of prohibited items is not inclusive and subject to change at the discretion of venue management and security.
Patrons are allowed to bring in a small personal camera. Professional cameras, or anything with a detachable lens is not allowed without a photo pass from the artist. Please note that permission to take photos is at the discretion of the artist. Cell phone usage and any photography is typically prohibited at all comedy performances.
Smoking / vaping is not permitted in the venue and will be cause for ejection without refund.
The Orpheum is located in downtown Madison, WI at 216 State Street. We are just a couple minutes walk from Capitol Square
The State Street Capitol Garage is located directly behind our building with entrances on W. Johnson, N. Carroll, and W. Dayton Streets. There is also metered street parking in the downtown area.
You can visit the City of Madison Parking Utility website for a list of all downtown parking garages and lots.
Almost all of our shows at The Orpheum are reserved seating. Please reference the seat map on each ticket link for show specific information.
No, there is not a coat check.
Yes, poster tubes are allowed.
Most of our performances are all ages, unless otherwise noted. Please check the event listings on our website for show specific age restrictions.
No, we do not have an ATM at our venue.
If you left an item at The Orpheum please call our box office at 608-650-2600 or email email@example.com. Items are kept in the venue for 2 weeks after the event and then donated to local charity.
We do not serve food, but there are several restaurants very close by on State Street and around the Capitol Square.
Re-entry is not permitted.
The Orpheum is dedicated to providing a safe environment. Public and private security will be present throughout the entire event. The Security Staff will be available to assist your needs including any medical requests.
RENTING THE ORPHEUM
Please fill out this form at least one month before your event to give our staff an opportunity to review your donation request. Due to the high volume of donation inquiries that FPC Live receives, we may not be able to accommodate each organizations request.